Cancellation Policy

We ask that you let us know of your cancellation three business hours prior to your scheduled appointment in order to avoid being charged full price. Late cancellations and no-shows will also bear the charge of full price.

If you book more than one session on the same day, the no-charge cancellation or rescheduling is 24 hours prior to the session time. If you cancel or reschedule within 24 hours of your sessions, then we will charge the full amount because your cancellation or rescheduling will incur a large income loss for our therapists.

For clients who do same-day cancel frequently, we reserve the right to refuse providing services in the future. Same-day cancellations are very disruptive to our therapists as it can be very challenging to find another client to fill the spot that was cancelled/rescheduled.

Cancellation and rescheduling requests cannot be accommodated by voicemail.

Client Confidentiality

Client information and email lists are confidential, and we do not share our lists with outside companies. All therapists at Massage Therapy Center respect client confidentiality outside the bodywork session.

Quiet Policy

We ask our clients to not speak in the hallway and to turn off all cellular devices during their visit. Once you’re in your designated room, feel free to let your therapist know your wishes for the session.

The Bodywork Session

Each therapist determines how best to perform your therapeutic session. Our therapists do their best to meet each client’s needs and are willing to take directives regarding massage pressure and areas that you would like to have worked on.

Therapist Code of Ethics

Therapists at Massage Therapy Center Palo Alto will abide by the Code of Ethics of the industry standards described by the American Therapy Association.